Business Operations Team
Effective support for the whole organisation is provided by our Business Operations Team
Professional and quality management of all cases from initial enquiry, to liaison with case managers and referrers, right through to settlement and beyond.
This is achieved through a combination of robust operational management processes and an excellent team of hard working and committed staff. With experience developed in a broad range of sectors, our team can deliver a proactive, efficient and empathetic service
Mike Hope
Relationships Co-ordinator
Mike Hope
Relationships Co-ordinator
Mike is a well-known figure in the UK brain injury rehabilitation community.He helps us to establish new contacts and to deepen our relationships with other members of the neurorehabilitation field.
Mike originally qualified as a Social Worker and uses his skills in case management, client liaison and relationship development to advocate for better and more equal services for those impacted by a brain injury.
He is also a board member of UKABIF and very active within the regional ABI Forums around the UK.
Contact Mike directly at [email protected]
Siobhan O'Shea
Head of Finance
Siobhan O'Shea
Head of Finance
Siobhan is a fully qualified management accountant with over 15 years’ experience in the commercial and third sector. She is responsible for the strategic and operational management of Recolo’s finances, ensuring that all financial procedures and practices are in line with required standards. Siobhan provides important oversight of our commercial performance.
Contact Siobhan directly on [email protected]
Lisa Taylor
Finance Co-ordinator
Lisa Taylor
Finance Co-ordinator
Lisa has more than 10 years experience of delivering financial and administrative support in business operations. Her keen eye for detail and strong organisational help ensure tight administration of the accounts.
Contact Lisa directly at [email protected]
Abby Stewart
Practice Operations Manager
Abby Stewart
Practice Operations Manager
Abby is an experienced Practice coordinator, with a BA in Business Administration and has previously worked within the commercial sector.
She provides extensive liaison with referring parties, management of all referrals and on-going case activity. Working closely with our referrers and the associate clinical team to support their needs, Abby works hard to develop and maintain strong relationships with referring parties and is a key part of the Business Operations team.
For general enquiries or referrals, contact Abby directly on 0207 458 4042 or at [email protected]
Fiona Trew
Administrative Assistant
Fiona Trew
Administrative Assistant
Fiona understands the very particular needs of our cases and maintains and updates our audit database which forms a key part of our outcomes research and development work.
Fiona’s experience is in managing freight logistics in large commercial organisations,.She holds a BSc in GIS.
Contact Fiona directly at [email protected]
Emma Clare
Business Operations Coordinator
Emma Clare
Business Operations Coordinator
Emma Clare is an experienced Administrator having spent over 25 years’ within the Banking, Freight Forwarding & Inflight Catering sectors.
Emma is an effective communicator and detail orientated multi tasker with particular experience in Procurement and Credit Control. Her background has made her able to react quickly and think creatively. As our Business Operations Co-ordinator, Emma supports the business administratively, particularly in the areas of process and communication.
Emma is enthusiastic about how the Brain Injury community is evolving and feels privileged to champion Recolo at Conferences & Events.
Contact Emma directly on 07715 104803 or [email protected]
